Frequently Asked Questions (FAQs)

Return to Home

The NIST Store is an online shopping experience where customers can order NIST products and services. Answers to frequently asked questions about how to order NIST products can be found on this page. For additional questions, please Contact Us.

For further details about Standard Reference Data, please click this link to access the SRD Home page.

For further details about Standard Reference Materials, please click this link to access the SRM Home page.

For further details about Standard Reference Instruments, please click this link to access the SRI Home page.

Although you can browse for products or services without an account, you must have an account to purchase NIST products or services. Follow these instructions to create an account on the NIST Store:

  1. Select Sign-In/Register.
  2. On the next page, select Create a New Account.
  3. Enter Personal Information, including first name, last name, and phone number.
  4. Enter Additional Information, including your company name, sector, and sub sector.
  5. Enter Login Information. Your email address will be used to log in to the NIST Store.
  6. Enter Billing Address.
  7. Enter Shipping Address.
  8. Review Privacy Act Statement.
  9. Select Submit.

Once registered, customers receive an email with a link to establish their password for the NIST Store. Passwords must be at least 12 characters, include numbers and uppercase and lowercase letters.

After account and password creation, select "Sign-In/Register" in the upper right-hand corner of the NIST Store site.

Enter your username and password within the Existing Customer section and select "Log In".

Hint: Your username is your email address.

An Enterprise Account allows all users within an organization to independently create orders and transfer carts to other users on the Account.

A Master Account Owner manages all users on the organization's Enterprise Account, adding and removing users as needed. They can still create, transfer, and checkout carts like any other user.

The Master Account Owner is the only user that can view invoices or orders from other users on the Enterprise Account.

To set up an Enterprise Account for an organization, designate one user as the Master Enterprise Account owner.

To create an Enterprise Account, please Contact Us.

The Master Account Owner manages all users under the organization's Enterprise Account.

Complete the following steps to add a new user to your Enterprise Account:

  1. Log in to the NIST Store
  2. Select "My Account"
  3. Select "Enterprise Account Management"
  4. Select "New User"
  5. Complete the Name/Email fields and select "Save"
The new user will receive an email to create a password for a NIST Store account only if they do not have an existing account. When a new user becomes a member of the Enterprise Account, they can independently create orders and transfer carts to another user within the Enterprise Account.

To transfer your cart to another user:

  1. Log in to the NIST Storefront.
  2. Browse for the product/service and select "Add to Cart"
  3. Enter the requested information and select "Submit"
  4. Select "My Account"
  5. Select "My Carts"
  6. Select "Share My Cart"
  7. Enter the name of the user to transfer your cart.
  8. Select "Transfer"

There are two ways to browse for NIST products and services. The Product Search box on the left-hand side allows customers to search for products or services via the product/service name, a predefined keyword, for the product stock keeping unit (SKU).

In addition, products or services can be found using the product menu. Customers select the program area followed by, a category or area to view the products or services.

Product results can be sorted to easily locate the desired product or service:

  1. Change the number of displayed results - 10 to 75
  2. Change the view of displayed results - list or icons
  3. Change the sort to display results via name, age, or price

After locating the desired product or service, select the product name or image. The product details page provides additional information about the product or service:

  1. Product Name
  2. SKU Number
  3. Availability Message
  4. Primary NIST Technical Contact (name, phone, email address)
  5. Secondary Technical Contact (if available)
  6. Price (per unit)
  7. Order Quantity
  8. Tabs with Additional Product Information

My Orders allows a customer to view all previous orders, track order statuses, and view order details. To view past orders, log in to the NIST Store. Select My Account, then select My Orders. Select the desired order number to view detailed information.

For Calibration orders, when the order is complete, the Calibration Report will be made available for download in My Documents under your order number.

After NIST creates a Calibrations quote, the customer receives an email with the quote attached. To purchase the product or service, log in to the NIST Store. Select My Account, then My Quotes. Select the desired Calibrations quote number (quote status should be Quote Available). Select Add to Cart, then My Cart to checkout.

To order both Calibrations services and Standard Reference Data products, you need to create separate orders for each product type.

Unfortunately, NIST cannot upload invoices to other systems.

The NIST Store is open on Federal holidays to receive orders; however, NIST staff are unavailable.

Orders submitted on Federal holidays may be delayed. Downloadable products can be purchased and downloaded on Federal holidays.

    NIST recognizes all Federal holidays, including:
  • New Year's Day
  • Birthday of Martin Luther King, Jr.
  • Washington's Birthday
  • Memorial Day
  • Juneteenth National Independence Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

Please view the OPM Federal Holidays page for specific dates.